Futmore Cancellation and Refund Policy

At Futmore, we want every customer to receive the correct product in good condition. Please read our cancellation, return, and refund rules carefully before placing an order.

1. Order Cancellation

Customers may request the cancellation of an order within 3 calendar days after the purchase date.

After this 3-day period, orders can no longer be cancelled automatically, as they may already be in preparation, processing, or fulfillment.

If more than 3 calendar days have passed since the order was placed, cancellation will only be considered in special cases. To request an exception, please contact our support team via WhatsApp or Telegram.

Cancellation is not guaranteed after the 3-day period.

2. Refund and Return Period

Customers may request a return or refund within 7 calendar days after the order has been delivered.

Refunds and returns are only accepted in the eligible cases listed below.

3. Eligible Reasons for Refund or Return

We may approve a refund or return in the following situations:

• The product arrived defective.
• The product arrived damaged.
• The wrong item was sent.
• The wrong size was sent by Futmore, for example, the customer ordered size M but received size S.
• The order arrived incomplete or with missing items.

In these cases, Futmore will review the request and may ask for photos, videos, the order number, and any other information needed to verify the issue.

4. Cases Not Eligible for Refund or Return

We do not accept returns or offer refunds for customer remorse or customer error, including but not limited to:

• The customer ordered the wrong product.
• The customer ordered the wrong size.
• The product does not fit as expected, even though the size received matches the size ordered.
• The customer changed their mind after receiving the product.
• The customer no longer wants to keep the product.

For example, if a customer orders size S and receives size S, but the product does not fit, this is not considered an error by Futmore and is not eligible for return or refund.

5. Product Condition for Returns

To be eligible for return, the product must be unused, in good condition, and preferably in its original packaging.

If the product was opened only to verify a defect, incorrect item, wrong size, or missing item, the customer must contact Futmore support and provide evidence of the issue.

6. Return Costs

For approved cases involving defective products, damaged products, incorrect items, incorrect size sent by Futmore, or incomplete orders, the customer will not be responsible for return costs.

Return costs for non-approved cases are not covered by Futmore.

7. Refund Method

Approved refunds will be issued to the original payment method used at checkout.

Credit Card Payments:
The refund will be sent directly to the customer’s credit card. The card issuer will be notified once the refund is processed, but the final time for the amount to appear on the statement may vary and can take 1 to 2 billing cycles, depending on the card issuer and billing date.

Please note that after Futmore processes the refund, the final crediting time is handled by the card administrator and issuing bank.

8. How to Request a Cancellation, Return, or Refund

To request a cancellation, return, or refund, please contact us via WhatsApp or Telegram:

Phone / WhatsApp: +55 (11) 96642-8840

When contacting us, please provide:

• Your order number.
• The email used for the purchase.
• A clear description of the issue.
• Photos or videos, if the product arrived defective, damaged, incorrect, or incomplete.

9. Support Hours

Our support team is available 24 hours a day.

Futmore Support